A Willing Receiver

I still remember her name and face. She was Shubhangi, one of Senior Assistants working in one of my branches at Mumbai.

The year was 2005, when core bank solution, i.e. total automation work of branch operations was in progress, but salary payment was still manual.
Salary day used to be a very important day for all employees and officers working in the branch, including the Branch Head.

But preparation and disbursement of salary used to be a tedious job, as it had to take care of all allowances and sundry payments along with decuctions for PF, loan instalments etc, apart from preparing vouchers for debit and credit, and sending relevant statements to the controlling office.

So this work had to be allotted to an experienced, senior employee, like Shubhangi, who was not only senior, but also the most knowledgeable person in the branch, as she used to have all circular instructions on her fingertips.

On a salary day, as usual, she prepared salary and sent the salary register (used to be quite big in size) to me for approval and disbursement. When I opened the register for checking, I found some discrepancy, but I was not sure. I was scratching my head, when suddenly Shubhangi entered my cabin, and asked me,
“Sir, any problem?”

I was surprised, as I had not called her. My cabin was in a corner with glass walls, so that I could see all the counters and employees. Similarly, they as well as customers could see me. I asked her,
“Yes, but how did you come to know?”

Her reply was astonishing,
“I saw you opening the salary register and then slightly raising your eyebrows. That’s why.”

Even otherwise I would have called her, but I really appreciated that she could anticipate by just reading my face. That was a big learning for me.

Suppose someone disapproves you, but doesn’t express. In fact he sends a message that can be deciphered by persons like Shubhangi that too well in time. This doesn’t only improve the communication channel, but also the inter-personal relationships.

I had published a post, “B’s and C’s of Communication” discussing barriers and facilitators to communication. But if the receiver is also so willing, as the sender, no communication will fail. So let’s be one such receiver.

It’s never too late to be what you might have been.- George Eliot (Mary Ann Evans)

–Kaushal Kishore

image: pinterest



  1. Interesting quote and observation. I’m sure if there really was a mistake, it was an honest one. She seems too perceptive to be careless and although I don’t know her, I hope a person of high integrity.

    Liked by 1 person

    1. Your guess is right, she was sincere and of high integrity. She had all the good qualities that one should have. Mistake was very small, but it happens with everybody, who works. Thank you!

      Liked by 1 person

  2. Thank you, Kaushal, for your eloquently told story explaining the importance of communication. The onus of this post is not only on communication but also on willingness. It wasn’t only the story that you used to illustrate your thoughts but also, the picture used in the presentation. The cute, little dog’s face clearly
    communicates his desire to go for a walk. By using this picture you communicated that we should understand our animal friends too.
    Here is one example: I put a saucer of sugar in my wildlife garden when is getting colder for my pollinating friends – wasps. As the door to the garden is still open, one of them flies in and by buzzing communicates that they need more sugar as those pesky ants had some. I willingly oblige, and everyone is happy.

    PS. Using George Eliot’s quote, Kaushal, you communicated how learned you are.

    Liked by 1 person

    1. I appreciate you, Joanna, for such a keen and minute observation. That’s precisely why I selected this picture for this post. But your example of sugar, ants and wasps is excellent that put a smile on my face. That shows how every living being has own way to communicate the feelings.

      As regards George Eliot, I used her quote simply because today is her birthday. Thank you, Joanna, for your appreciation and support that I always cherish.


  3. I avoid social events when I know that someone I don’t approve of is going to be present. I tell my hostess, my face will tell a story.
    When I was a child I soon learned that expressing my opinion was detrimental, so I didn’t express it. I then got hidings for my face. ‘Don’t look at me like that!” I didn’t know that my face expressed my opinion then.
    Now that I know, I repeat “Avoid eye contact” until I am safely away from anyone that is remotely unpleasant.
    As an autistic human I have a tendency to say outrageous things when I am expected to behave. I only understood this when I saw the movie, Mozart and the Whale.
    I think you can take the credit for being approachable. If you were fear managing, they would wait for the reprimand.
    And most autistic people don’t know they are autistic. A functional autistic person will wonder why they can do a job well and mess up personal relationships. I was 61 when I did the test. I am bi polar and autistic and dyslexic and although I did most jobs well, I always had a bit of a wobble when I started a new job.
    This may be useful to know as a manager.
    Best blessings.

    Liked by 1 person

    1. Thank you, Sasha, for such a thoughtful and enlightening comment that I heartily appreciate. Whatever you have stated truly makes sense.

      But famous personalities like Charles Darwin, Newton, Steven Spielberg, Albert Einstein etc were also suffering from autism. I’m grateful to you for explaining such acts and behaviours. I appreciate you and your attitude. Thanks so much! Stay blessed, always 🙏

      Liked by 1 person

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