B’s and C’s of Communication

We often come across situations where our message gets diluted or completely changed. It has been seen in classes of organisation behaviour how a well intended message turns into a rubbish, because at every stage of successive communication, several factors come into play.

Such a dilution significantly weakens the messages, and in some instances, even changes the entire meaning of the message.

We communicate our messages in three ways either Verbally, Non-verbally or Visually. But communication barriers come in the way of receiving and understanding messages that one sends to another to convey his ideas, thoughts, or any other kind of information.

These barriers block or interfere with the message that is not understood exactly as it is meant to be. This may be due to various reasons like disinterest or inability to listen, lack of transparency and trust, personal or official conflicts, speaking style etc.

But mainly seven enemies (B’s) have been identified as under:
1. Physical Barriers
2. Perceptual Barriers
3. Emotional Barriers
4. Cultural Barriers
5. Language Barriers
6. Gender Barriers
7. Interpersonal Barriers

But here are some friends in the form of 7 C’s to help us communicate exactly what we’re trying to say. The seven C’s are:

But to my mind, if we-
-listen properly,
-respect the audience,
-make eye contact with audience,
-give proper feedback,
-use body language properly,
-engage attention of audience, and
-keep it simple, brief and to the point,
there will be no issue in proper communication, as these will bridge the gap between confusion and clarity.

We may write “Welcome” on our doors, but the way we receive our guests communicate whether they are welcome or not.

The famous author and management expert, Peter Drucker had therefore once stated that, “the most important thing in the communication is to hear what is not being said.”

–Kaushal Kishore

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